Refund policy

1. RETURN PERIOD

We accept eligible return requests made within 30 days of delivery.

To request a return, contact us at contact@binzaw.shop and include your order number and the reason for your request.

Certain products may be excluded from returns because of their nature, hygiene requirements, customization, or applicable legal restrictions.

2. RETURN CONDITIONS

To be eligible for a voluntary return, products should generally be:

- Unused
- In their original condition
- In their original packaging where reasonably possible
- Returned with the relevant order information

Products must not be damaged through use or handling beyond what is reasonably necessary to inspect the product.

Statutory consumer rights remain applicable where required by law.

3. HOW TO REQUEST A RETURN

Before sending a product back, contact us at:

Email: contact@binzaw.shop

Please provide:

- Your full name
- Order number
- Name of the product
- Reason for the return
- Photos or other information when the product is damaged, defective, or incorrect

We will review your request and provide return instructions when the return is approved.

Do not send products to the company’s registered office unless our customer service team specifically instructs you to do so.

4. RETURN SHIPPING COSTS

For voluntary returns, the customer is generally responsible for return shipping costs unless we agree otherwise or applicable law requires a different arrangement.

If you receive a defective, damaged, or incorrect product, contact us before returning it so we can review the issue and provide appropriate instructions.

5. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number and photographs of the product and packaging when available.

We will review the issue and determine an appropriate solution in accordance with applicable law.

6. REFUNDS

After a returned product has been received and reviewed, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

7. PARTIAL REFUNDS

A partial refund may be considered when a product is returned with damage, missing parts, or signs of use beyond what is reasonably necessary to inspect the product, where permitted by applicable law.

8. LATE OR MISSING REFUNDS

If you have been notified that your refund has been issued but have not received it, first check your bank or payment account.

If the refund is still missing, contact your payment provider or bank.

You can also contact us at contact@binzaw.shop so we can assist you.

9. STATUTORY RIGHTS

This policy does not limit any mandatory consumer rights or legal guarantees that apply to your purchase.

10. CONTACT

For return and refund requests:

Email: contact@binzaw.shop
Phone: +33 7 51 55 40 73