1. SHIPPING DESTINATION
Binzaw currently ships orders to customers located in the United States.
We do not currently offer standard shipping to countries outside the United States through this store.
2. ORDER PROCESSING
Orders are generally processed within 1 to 3 business days after payment has been confirmed.
Orders are not normally processed on weekends or public holidays.
During sales, promotions, or periods of high order volume, processing may take longer.
Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.
3. DELIVERY TIME
| Stage | Duration |
|---|---|
| Processing and packaging | 1 to 2 business days |
| Delivery via DHL | 2 to 4 business days |
| Total delivery time | 3 to 6 business days |
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather, and other circumstances outside our control.
4. SHIPPING COSTS
Available shipping costs are displayed at checkout before you complete your purchase.
If free shipping is offered for a particular order, the applicable free-shipping conditions will be displayed on the website or during checkout.
5. ORDER TRACKING
When tracking is available, tracking information may be sent to the email address associated with your order.
Tracking information may take several business days to become active after the package has been shipped.
6. CUSTOMS AND IMPORT CHARGES
Orders shipped from France to the United States may be subject to customs procedures, import duties, taxes, or other charges.
Any applicable charges imposed by customs authorities or other government agencies may be the responsibility of the customer, unless otherwise required by applicable law or expressly stated during checkout.
Customers are responsible for providing accurate delivery information.
7. INCORRECT DELIVERY INFORMATION
Please carefully check your shipping address before completing your purchase.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply where permitted by law.
8. DELAYED ORDERS
If your order has not arrived within the estimated delivery period, please contact us.
We will review the order and, when appropriate, contact the relevant shipping provider.
Please include your order number when contacting customer service.
9. DAMAGED PACKAGES
If your package arrives visibly damaged, we recommend taking photographs of the package and its contents.
Contact us as soon as possible at contact@binzaw.shop so we can review the situation and provide further instructions.
10. CONTACT
For questions about shipping or delivery:
Email: contact@binzaw.shop
Phone: +33 7 51 55 40 73